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Frequently Asked Questions

If you wish, you can also chat with our robot for your questions.

 
 
General
RESTAURANT STATUS
    Green icon means that the restaurant is open and you can order right now.
  

Red icon means that the restaurant is closed but you can order for a future time in advance*.

  *Restaurants ma be closed for more than one reason. You can order in advance if only it’s closed because of the service hours



RESTAURANT RATINGS

8|8|9
  Numbers show the Speed|Service|Taste ratings of the restaurant, determined by user feedback. It’s calculated with the average of the latest 25 ratings.

PROMOTION ICONS

  •   Indicates a “Buy one, get one free” promotion
  •   Indicates promotions similar to “Buy one, get a smaller one free”
  •   Indicates “Buy one, get a 50% discount for the second”
  •   Indicates “Buy one, get a 50% discount for the second”
  •   Indicates a promotion other than discount.
  •  Indicates 10% discount at some or all products.
  •   Indicates 10% discount for cash payments at some or all products.
  •   Indicates 10% discount for credit card payments at some or all products.

PRODUCT ICONS


  •   Shows that the product has a promotion.
  •   Shows a new product.
  •   Shows that the product has a photograph.

MINIMUM ORDER SUM INDICATORS
  •   Shows that there are no products in your order.
  •   Shows that the restaurant doesn’t serve at your selected address. You should choose another address or add a new one.
  •   Shows that your order is less than the restaurant’s minimum order sum amount. You should add more.
  •   Shows that your order is above the minimum order sum amount and you can order.

BASKET ICONS
  •   By clicking this icon, you can save your order as a favorite for future use. You can see your favorite orders by choosing “Favorites” from your home page.
  •   By clicking this icon, you can add name tags in your basket to calculate how much is each person’s order.
There are lots of advantages of giving order via internet over giving your order via phone. Firstly, you will not be hearing a busy signal or put on hold. We know very well that for most of our foreign customers, it is easier to convey an order via foodonclick.com because either they or the restaurant operator have an accent which sometimes makes it difficult or frustrating to communicate over the phone. Even the smallest details of your order - not coke, diet coke - will be transmitted to the restaurant in the most accurate way; written. This way, human factor is reduced to minimum and order delivery system becomes error-free. Since foodonclick.com saves your address details, you need to enter your address information only once in the beginning (unless you want to save more than one delivery address) and this information is added to your orders every time automatically. For example, you have a meeting and you want your meal to be ready when you finish your meeting, then just choose the time you want your meal to be ready and let foodonclick.com take care of the rest. You only need 5 clicks to order from foodonclick.com, that is you are only 5-clicks away from your meal.
You are giving your order from our web and database server, this triggers our software and sends all the detailed information about your order to the related restaurant. Within 60 seconds after you click the “Place Order” button, your order reaches the restaurant with all the details (no tomato in the sandwich, cheesecake sauce etc.). The delivery time and the details about your order have the utmost importance for us, because we are very well aware that the sooner you receive you order the more pleased you will be.
Do not panic! We will ask you to enter the e-mail address you gave us during your registration. If you entered it right then, there is no problem. Our system will send your username and password to that e-mail address. If you do not have any access to your e-mail, contact us from 04 325 8994, our representatives will help you as soon as possible. The important thing is that you reach your meal whenever you want. But come on, note that password somewhere else. :)
You may find the information which restaurant is open when, in the restaurant page under “Working Hours”
foodonclick.com is an e-commerce site established to gather internet users with restaurants that have delivery service. Users place orders from the continously updated restaurant menus using the website with no extra fee charged. Your order is transmitted by using the latest technologies and in written form to the restaurant in less than a minute.
Our service is completely free for internet users. You will pay the total as if you are ordering via phone, without any additional fee. You may even benefit from our various promotions and pay lesser.
Yes, it can! We have taken and delivered hundreds of millions without any problem until now. We are sure that your orders will be added to those, since we trust our system, ourselves and you very much.
When you are done with ordering, our server will tell you that your order has reached us. From this moment on, transmitting your order to the restaurant and making sure everything works perfect is our job. Order confirmation of the restaurant will be sent to your e-mail address as well (This e-mail is only for informing you and nothing else.). We update restaurant menus during the day from time to time. That is, if 'Döner' is finished in a restaurant, this information is updated immediately on the website saying “Out of stock for today!” and you will know it before you are giving your order not after. But whatever precautions we take, problems may occur sometimes and we will try to reach you via your phone and e-mail when necessary. That is why we ask you to give your mobile number during registration, as well.
Of course not. foodonclick.com aims to simplify the ordering process and increase efficiency. We do not send you password; you choose your own password. We don’t know whose password is what. What makes you wait for your meal is totally against our terms.
Registering has many advantages and totally free. First of all we need your e-mail address and phone number, so that we can tell you the restaurant has run out of “Toast with Cheese” when necessary. Secondly, by entering your address and address description once while you are registering, you will not need to enter your address each time you want to place an order.
Restaurants you like are restaurants we like. We would be happy to add your recommendations to our list. Please fill the form you see when you click“Recommend Restaurant” in your homepage. Our sales team will get in touch with the owner or manager of that restaurant and try to add the restaurant to our system.
Your credit card number is none of our business. You pay after you receive your order, exactly the way you pay when you order by phone: in cash, by credit card or tickets*. For us, e-commerce does not require credit card. And unless you want to order by your credit card online, we will never ask you to do so.

And we also released the “payment with prepaid account” option in case you do not have cash or credit card when you want to place an order. With prepaid account, you can pay your meals by using the credits you have paid before.**

*Cash slip is not available in payments by meal tickets as the restaurant makes out its invoice to the food service company.
** Prepaid payment is only available at the restaurants which accepts this option as a payment method.
Minimum Package Amount
After searching for the region you are in, you will see the list of the restaurants serving to that region. Just move the mouse on the name of the restaurant and wait for 1 second, you will see the minimum package amount in a small pop-up box. You are also able to view the rating, payment methods and minimum package amount for that restaurant in the same box appearing when you move your mouse to the name of the restaurant.
Delivery Addresses

If YOUR BASKET IS FULL


Click “Confirm Basket”. Then, you will be directed to “Select address” page that lists your previously saved or used addresses. Our system matches your saved delivery addresses and the delivery regions of that restaurant. And if there is an address that you can use for that restaurant, it is shown with yellow-fill colour. If you want your order to be delivered to one of those addresses, just click “Continue” button next to that address. The addresses that are not in the delivery region of the restaurant are shown with gray-filling. You will see a note that says “Your address is out of the delivery region of this restaurant” next to the gray-filled addresses.

To create a new delivery address, just click the “New Address” on the right side of the page and fill the required fields.

You can also delete the addresses that you will not use again by just clicking on “Delete” button. You can also update any of the addresses by clicking on the “Change” button next to the address and make sure you click “Save” before you continue.

IF YOUR BASKET IS EMPTY (ANYTIME)

Click “Addresses” on the right of your basket in the middle of the page. You will be directed to the page where you can edit your delivery addresses. If you want to add new delivery addresses, just click “New Address” on the top right of the page.

First, select the address type on the window opened. There are two types of addresses : “General” and “Campus”. “General” address type is defined as the standard of the system. You must select “Campus” address type if your delivery address is a university campus. If you have selected “Campus”, in the region section you will have to select one of the campuses that are currently defined in our system. After you define your address type, fill the address title and other information. Click “Save” on the bottom of the page. Your new address is successfully added to the system.

To make changes on the existing addresses, just click “Change” button next to that address. After you make your changes, click “Save”. Your address information is updated.
Click“Addresses” on the top of your homepage on the right of your basket You will see that you are directed to the page where you can edit your delivery addresses. On the this page, you can see your delivery addresses. If you want to add new delivery addresses or edit the existing ones, just click the “Delete” and “Change” icons next to that address. On this page, you can create as many delivery addresses as you want or update existing ones.
You do not need to create a new delivery address if you will not give your order to any other address than the address that you have given us during your registration. You may always create a new address from “Addresses” or from the “Select Address” page on which you selectyour address information during the ordering process.
To make changes on the existing addresses, just click “Change” button next to that address. After you make your changes, click “Save”. Your information is updated.
You can see your previous orders by clicking on “Previous Orders” on the right of the basket. In the page you are directed, you can add your previous orders to your basket with just one click “Repeat” on the right of the previous order that you want to order again.
Canceling an Order
To cancel your order, you can contact us via "Live Support" function on Order Confirmation page and foodonclick.com home page. You can also call our User Support Line at 04 325 8994.
Order Details
If you want to see the details of your order, after you add a product to your basket just click “Show Details” on the bottom of the basket. You will be directed to “Basket Details” page and you can see the details of your order. To complete your order, click “Express Checkout”. If you click “Continue Shopping”, you will be directed to the page of the restaurant menu.
Favourites
You can see your favourite restaurants, favourite orders and favourite products by clicking on “Favourites” button on the right of the basket on the top of your homepage.

”In “Favourite Products” tab, you can save your favourite products and quickly add these to your basket next time. To save a product as your favourite product, use the “Add to Favourites ” button in the product detail window.

In "Favourite Menus" tab, you can see your special menus you created to reorder easily in future orders. To save an order as your favourite menu, click “Add to Favourites” icon below the basket after you fill your basket. In the opening window, you can give an alias for that menu and add any necessary note you want to add when you are ordering that menu.

In “Favourite Restaurants” tab, you can save your favourite restaurants, share these restaurants with your friends using “Share” button or remove them from your favourites list by clicking “Delete” button. You can save a restaurant as your favourite restaurant by clicking “Add to Favourites” on the page of the restaurant menu.

Rating
Our restaurant rating system is created for you to rate your orders according to speed, service quality and taste. First click “Previous Orders” from your homepage, you will find your 10 most recent orders arranged according to their . Here you will see “Rating/Comment” button for the previously unrated orders and your ratings for your rated orders respectively. When you click “Rating/Comment” button to rate a specific order, you may choose our Perfect - Absymal scale to rate your orders according to delivery speed, service quality and taste , moreover you can also share your comments. Your ratings will be taken into account immediately and affect the average of that restaurant. You can view these changes on the same page immediately.
If the ratings are blue, that means the restaurant has ratings “more than 5”. Red ratings mean that the restaurant has ratings “5 or under 5”. This aims to warn you about low-rated restaurants.
We would never do that! The ratings of the restaurants are formed by the average of latest 25 orders. Moreover, if a restaurant does not have a rating, at least 5 different orders must be rated before the rating of the restaurant is visible. That’s why you cannot see your rating. After enough number of users rate that restaurant, the average of these ratings will be put. This prevents very high ratings or very low ratings that may seriously affect the image of a restaurant. Some restaurant owners may want to give deceptive ratings for their own restaurant or for their rivals.
Rating system not only lets you rate your order according to delivery speed, service quality and taste but also helps you to comment verbally about the order. These comments will be used to deliver any type of appraisal, complaint, problem or suggestion to the related departments. Your comments will be considered and acted upon immediately. If and when necessary, you will be notified as well.
Basket
Click the “X” button next to the product you want to remove. The product will be removed from your basket. If you want to remove the whole basket, click “Clear Basket” which is below the basket.
Promotions
foodonclick.com promotions is open to all of our users. These promotions consist of discounts or different types of promotions - mostly valid only on foodonclick.com - from our member restaurants. You may reach our extensive number of promotions by clicking the “Promotions” button on the toolbar on the top of the page. What is more; each time you enter your homepage, “General” and “Special”promotions that are available in your region will be displayed. In the restaurant listing pages, you will also see a self-explanatory guiding GIF near the restaurant indicating that there is a promotion at that time in that restaurant. The GIF will only be displayed when you can really use that promotion.
When you click “Promotions” on the top of the page you will be directed to the page where you will find all promotions, gift promotions, special promotions for you and other promotions such as coupons available on foodonclick.com.

Under the “All Promotions” tab, you can list the promotions available for a specific region by choosing a region in the panel.

Kapat
With Add Person you can add your friends’ names to your basket and put an end to the burden of whose food cost how much.